Refunds, Remakes and Cancellations

• Built correctly to your spec: not returnable.
• Change or cancel before cutting starts: free. Draft: confirm
• Change after cutting starts: charged as a remake at current prices.
• Our mistake or delivery damage: remade at no charge. Tell us within 48 hours of delivery. Draft: confirm
• Remakes are cut and shipped within 72 hours of us confirming the claim.
• No restocking fees.

Every box, door and part is made to the dimensions, units, swing, material and colour you entered. We can't resell them, so items built correctly to your order can't be returned or refunded. Check your order carefully before you pay.

Until we start cutting your order, you can change it or cancel it at no charge. A full cancellation is refunded in full.Draft: confirm (free changes and cancellation before cutting)

Our status emails tell you when your order moves into cutting. If you haven't had that email yet, cutting hasn't started. Orders often go into production quickly, so email admin@tkcabinets.com as soon as you spot a problem, with your order number and the change.

A change that adds items or makes them larger is charged at current prices. A change that removes items or makes them smaller is refunded for the difference.Draft: confirm (price differences on changes)

Once a piece has been cut, a change to it is charged as a remake: you pay for the new piece at current prices. Pieces that haven't been cut yet can still be changed free.

If you cancel after cutting starts, we refund the pieces not yet cut. Pieces already cut are not refunded and are delivered to you.Draft: confirm (cancellation after cutting)

If we made a piece differently from your order, or it was damaged before or during our delivery, we remake it at no charge.

How to claim

• Inspect every piece before you sign the delivery receipt and note any damage on the paperwork.
• Email admin@tkcabinets.com within 48 hours of delivery with photos, your order number and what is wrong.Draft: confirm (48-hour window)
• Don't install the piece. Keep it until we tell you what to do with it.

We confirm the claim by email, usually after looking at your photos. If a defect only shows up later, such as a hidden fault found during installation, contact us right away with photos. We look at those case by case. If it left our shop wrong, we make it right.Draft: confirm (late or hidden defects)

What this doesn't cover

• Pieces built correctly to wrong details you entered: dimensions, units, swing, colour or finish.
• Damage after delivery, including installation, moisture, site storage or misuse.
• Small colour or grain differences between production runs, or between a screen and the panel.

"72-hour remake" means the replacement piece is cut and leaves our shop within 72 hours of the time we confirm your claim by email, not counting weekends and Alberta statutory holidays. Delivery follows on our next run to your area. It applies to claims for our manufacturing errors and delivery damage.Draft: confirm (72-hour definition)

If a colour has to be ordered in from our supplier, we tell you when you confirm the claim and give you the new date.Draft: confirm (supplier stock exception)

We don't charge restocking fees.

• Refunds go back to the card you paid with, through Stripe. We can't refund to a different card or in cash.
• Your bank usually shows the refund within 5 to 10 business days after we issue it.
• We don't deduct a fee from refunds. GST is refunded along with the price.
• A promo code used on a refunded order is not reissued.Draft: confirm (promo on refunded orders)

Draft: confirm (who absorbs Stripe fees and the platform share on refunds (internal))

Email admin@tkcabinets.com with your order number (and P.O. if you have one). For damage or errors, include photos. We answer by email.

TK Cabinets